SHIPPING POLICY

Worldwide Shipping

MAISON 4110 ships worldwide, excluding Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, APO and AE addresses.

Shipping options and rates are displayed at checkout. Orders over $550 CAD, excluding applicable taxes and duties, qualify for Free Standard Shipping.

Orders are shipped via Purolator, Canada Post or FedEx and are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information and an estimated delivery date.

All processing and transit times are estimates and may vary depending on the destination, courier delays, peak periods, holidays, severe weather or other circumstances outside of our control.

MAISON 4110 is not responsible for shipping carrier delays or for lost, delayed or stolen packages once they are in transit.

Duties, Taxes & Import Fees

Customers are responsible for all applicable duties, customs charges, taxes and import fees associated with their order.

These charges are determined by the destination country and are not controlled by MAISON 4110.

Quality Issues

Any quality control issue must be reported to MAISON 4110 within 48 hours of delivery.

EXCHANGE & RETURN POLICY

We want you to love your purchase. Please review the eligibility requirements below before submitting a return or exchange request.

Canada, U.S. & International Returns

Orders shipped within Canada and the United States are eligible for return or exchange in accordance with the conditions outlined in this policy.

Orders shipped outside Canada and the United States are considered international and are FINAL SALE. International orders are not eligible for return or exchange.

Return Eligibility

For eligible orders from Canada and the United States:

Return or exchange requests must be submitted within 14 days of receiving your order.
Merchandise must be returned in its original, unworn and unwashed condition, with all original tags attached.
Items returned outside the eligible return period will not be accepted.
Items that do not meet our return requirements may be refused and returned to the customer at the customer’s expense.
We recommend trying on your purchase promptly after delivery to ensure sufficient time to request a return.

Footwear

Footwear must be returned unworn and in its original shoe box, with all original packaging, dust bags, inserts, tags and accessories intact.

Shoes showing marks, creases, scuffs or wear on the soles will not be accepted.

Sale & Discounted Merchandise

Return eligibility is based on the final discount applied to the item, including promotional discounts:

Less than 25% off: Eligible for a refund.
25%–49% off: Eligible for store credit only.
50% off or more: FINAL SALE and not eligible for return or exchange.

Return Shipping

Free return shipping applies only to full-price purchases where no promotion or discount was used.

The customer is responsible for return shipping costs when:

An item was purchased on sale; or
A promo or discount code was applied to the purchase.

This means that even if an item was originally full price, if a promotional or discount code was used, the customer is responsible for the cost of return shipping.

Original shipping charges are non-refundable, unless the return is due to an error on our part, such as an incorrect or defective item.

U.S. Returns

Customers returning merchandise from the United States are responsible for any applicable duties, taxes, brokerage charges or other fees associated with the return.

All duties, taxes and import fees related to a return must be paid by the sender. Packages received with unpaid duties or fees may be refused and returned to the sender.

Exchanges

We offer one free exchange per eligible order.

Any additional exchanges will require the customer to cover the applicable return shipping costs.

Multiple-Size Orders

A 20% restocking fee per returned item will apply when the same style is purchased in multiple sizes and one or more of those sizes are returned.

Non-Returnable Items

The following items are FINAL SALE and cannot be returned or exchanged:

Swimwear and lingerie
Jewelry
Home and wellness products
Items discounted 50% or more
All orders shipped outside Canada and the United States

How to Make a Return or Exchange

Submit your return or exchange request through our Returns & Exchanges Portal using your order number and email address.

Once your request has been reviewed and approved, you will receive instructions for returning your merchandise.

Approved returns must be shipped within 15 days of approval. Returns that are not shipped within this timeframe may be rejected.

MAISON 4110 is not responsible for packages lost during return transit. We recommend retaining your return tracking information until your return has been completed.

Return Review & Refund Processing

Once your return is received, the merchandise will undergo a quality review.

MAISON 4110 reserves the right to decline a return if the merchandise does not meet the eligibility or quality requirements outlined above. If a return is declined, the merchandise will be returned to the customer at their expense.

Please allow up to 5 business days for an approved return to be processed. You will receive an email confirmation once your refund or store credit has been issued.

Depending on your financial institution, refunds may take up to an additional 10 business days to appear on your account.

In-Store Returns

Eligible online purchases may also be returned at our store.

The policies above apply specifically to purchases made through the MAISON 4110 online store.

Items purchased in-store cannot be returned through the online return process.

Exceptions

MAISON 4110 reserves the right to approve or deny returns on a case-by-case basis in situations involving extenuating circumstances.

Misuse or repeated use of promotions may result in the cancellation of a discount, loss of loyalty points or temporary ineligibility for future promotions.